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Client Profile

Dotcom Distribution is a premier 3PL/4PL company strategically located to reach 50% of the U.S. population by the next day and 75% within 3 days by ground. Engaged exclusively in ecommerce fulfillment and distribution, Dotcom ships over $1 billion a year in inventory for major household names such as Johnson & Johnson, Kenneth Cole, Bliss Health Products, Sirius Satellite Radio, Microsoft, AT&T and IBM.

As consumer buying trends have increasingly moved toward ecommerce, Dotcom found they required an event-driven, service-oriented Warehouse Management System that was centrally managed and inherently flexible to meet the needs of its clients’ customers.


Aptean implemented the irms|360 warehouse management system for Dotcom, providing them with a technology platform that could grow alongside their customer base. Highly flexible, the system provides user-configurable business rules, enabling 3PL/4PL distributors like Dotcom to configure a unique virtual warehouse for each client – warehouse layout, racking, hot picking, packaging, etc.

Built-in integration technology additionally provides a range of options for customer communications, supporting XML, EDI transformations, HTTP Sockets, FTP, APIs and even flat files, which has enabled Dotcom to support nearly all third-party enterprise systems integration for functions such as ecommerce order processing and shipping notification and secure, online inventory visibility.

irms|360 supports more than 400,000 square feet in warehouse facilities, including dozens of shipping and receiving doors and every sort of location from pallets to bins. Fast, efficient data capture from wireless bar code scanners that provide continuous visibility to accurate inventory and location data. And built-in business intelligence and ad-hoc reporting keep clients on top of their stock levels.

For Dotcom, staying on top of the game is especially vital during the holidays. Meeting over a 99% inventory accuracy rate during the chaos and crush of the holiday season can be a challenge for even the most advanced distribution models. But with irms|360, Dotcom can handle exponential increases in orders even as clients are ramping up their normal volumes. The company’s near perfection ensures clients accurate same-day shipping in the correct brand packaging.

Business Value

Aptean’s irms|360 solution has allowed Dotcom Distribution to leverage innovative technology, industry best practices and human capital to achieve 100% inventory and shipping accuracy, provide ecommerce customers with simplified management, lower cost and improved control, as well as a framework that offers scalability and adaptability to promote operational growth.